Puget Sound taxicab operators are making strides to provide the best customer service in Seattle’s personal transportation industry. Over 200 drivers have registered for a new Taxicab Driver Hospitality Training offered by the Western Washington Taxicab Operators Association (WWTCOA) in partnership with Teamsters Local 117 and the Hospitality Management program at South Seattle College (SSC).
The first of two scheduled 4-hour trainings will be held on Tuesday, July 15 at 2 P.M. at the Teamsters Building in Tukwila. The cost of the training to drivers is $60. A second training will be held on Thursday, July 17 at 10 A.M. Additional trainings will be scheduled according to demand.
The course, which will be taught by instructors in SSC’s Hospitality Management program, aims at increasing customer satisfaction, prioritizing customer safety, developing relationships with institutional clients, and enhancing professionalism of taxi service. Drivers who successfully complete the course will receive a certificate that they can display in their cabs.
The WWTCOA is a membership association that “promotes fairness, justice, and transparency in Seattle's heavily-regulated taxi industry.” The WWTCOA works closely with Teamsters Local 117 to ensure that taxis have the resources they need so that they can speak with a unified voice and build a better life for themselves and their families.